Privacy policy

Last updated: 17 September 2026

This privacy policy informs you which personal data we process when you use cabletime.ch and the CableTime app, for what purposes, and for how long. The Swiss Federal Act on Data Protection (FADP) applies; where applicable, we also comply with the EU General Data Protection Regulation (GDPR).

1. Data controller

Babala Özdemir (sole proprietorship), Unterer Rainweg 22, 4414 Füllinsdorf, Switzerland · info@cabletime.ch

2. What data we process

Customers

• Request: selected service, answers given in the request assistant, description, desired date, postal code and location, voluntarily uploaded photos.
• Contact details: name, e-mail address, phone number.
• Account (optional): sign-in with Apple, Google or an e-mail code; in this case we receive an identifier from the provider, the e-mail address and, where applicable, the name.
• Use of the platform: accepted or declined quotes, messages to companies, arranged appointments, submitted reviews.

Companies

• Company name, UID, address or postal code and location, e-mail address, phone number, password (stored only as a secure hash) or sign-in with Apple/Google.
• Services offered, company description, notification settings (e-mail, push, SMS).
• Quotes, messages, appointments, reviews received.
• Subscription: status, term, as well as customer and subscription identifiers transmitted by our payment provider Stripe. We do not receive card data.

Technical data

• App: device identifier for notifications (push token), configured language.
• Website: server logs (time, page accessed, browser) and, to protect against misuse, a daily-changing, non-reversible hash of the IP address.
• A technically necessary session cookie for login and form protection. We do not use any analytics, advertising or tracking cookies.

3. Purposes

• Matching requests with suitable registered companies in the region (first three digits of the postal code) and processing quotes, messages, appointments and reviews.
• Notifications and reminders by e-mail, push notification and – for companies – SMS.
• Management of accounts and company subscriptions.
• Security, abuse prevention, handling of reports, support.
• Fulfilment of legal obligations (e.g. retention of accounting records).

We do not sell personal data and do not use it for third-party advertising.

4. Disclosure to companies – protection of your contact details

Suitable registered companies see the description of your assignment, the photos, the location (postal code) and the desired date – without your name, e-mail address or phone number. A company only receives your contact details once you accept its quote or expressly release the contact. Chat messages are visible only to the respective company. Your review is displayed on the public company profile with your first name and location.

5. Service providers (processors) and disclosure abroad

• Hetzner Online GmbH, Germany – server and database.
• FireStorm (hosting provider), Switzerland – sending e-mails.
• Apple Inc., USA – push notifications (APNs) and "Sign in with Apple".
• Google LLC, USA – "Sign in with Google".
• Stripe Payments Europe Ltd., Ireland – payment of company subscriptions.
• We send SMS to companies via our own device with a Swiss SIM card over the mobile network.

Germany and Ireland have an adequate level of data protection. For transfers to the USA we rely on the Swiss-U.S. Data Privacy Framework or the providers' standard contractual clauses.

6. Retention

• Requests, including photos, quotes and messages, are automatically deleted 12 months after the request was created.
• Accounts remain in place until deleted by you; you can delete your account at any time in the app or under "My account → Settings".
• Reviews remain on the company profile (with first name and location) even after your account is deleted, unless you request their deletion.
• We retain accounting-relevant data on subscriptions for 10 years as required by law.

7. Your rights

You may at any time request information about your data, have it corrected or deleted, object to its processing, and request that your data be handed over in a common format. You can unsubscribe from notifications in the settings or via the unsubscribe link in every e-mail/SMS. Please contact info@cabletime.ch. You also have the right to contact the Federal Data Protection and Information Commissioner (FDPIC).

8. Data security

Transmission is encrypted (HTTPS). Photos are stored outside the public web area, re-encoded on upload (location and camera data are removed) and shown only to authorised persons. Passwords are stored exclusively as hashes.

9. Minimum age

The platform is intended for persons aged 18 and over.

10. Changes

We may amend this privacy policy. The version published on this page at any given time shall apply.